Non-Returnable Products

Unless required by applicable law, the following items are generally not eligible for return:

• Completed consultation services

• Downloaded digital products

• Personalized or custom-made items

• Gift cards

• Items damaged after delivery due to misuse

• Products marked as non-returnable at the time of purchase

Damaged or Incorrect Items

If you receive a physical product that is damaged, defective, or incorrect, please contact us as soon as reasonably possible.

When contacting us, please include:

• Your name

• Order number (if applicable)

• Description of the issue

• Photographs of the item, where appropriate

We will review the matter and advise you on the next steps.

Return Approval

Where returns are accepted, the item should not be sent back until return instructions have been provided.

Unauthorized returns may not be accepted.

Return Shipping

Unless otherwise required by law or agreed in writing, customers may be responsible for return shipping costs.

Original delivery charges may not be refundable unless required by applicable law.

Inspection of Returned Items

Returned items may be inspected upon receipt.

If the returned item does not meet the conditions outlined in this policy, the return request may be declined.

Refunds Following Returns

Where an approved return qualifies for a refund, the refund will normally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider and financial institution.

Please refer to our Refund & Cancellation Policy for additional information regarding refunds.

Consumer Rights

Nothing in this Return Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local law provides additional rights, those rights will continue to apply.

Policy Updates

We may update this Return Policy from time to time.

Any changes will be published on this page together with the revised effective date.