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Refund and Cancellation Policy - Psychic Healer Durban

Last Updated: July 21, 2026

Welcome to the website of Psychic Muhammad Musa.

 

This Refund & Cancellation Policy explains how cancellations, rescheduling requests, refunds, and missed appointments are handled for consultations booked through our website, WhatsApp, telephone, email, or other communication channels.

 

By booking a consultation, you acknowledge that you have read and accepted this policy.

Booking Confirmation

 

A consultation is considered confirmed only after:

  • Your appointment has been accepted by Psychic Muhammad Musa.

  • Any required payment has been received (where applicable).

  • You have received confirmation of your booking.

 

Cancellation by the Client

 

If you need to cancel your appointment, please notify us as soon as possible.

Early notice allows us to offer the appointment to another client and assists us with scheduling.

Cancellation requests should be sent through:

  • WhatsApp

  • Telephone

  • Email

 

Rescheduling

 

If you are unable to attend your scheduled consultation, you may request to reschedule.

Rescheduling requests are subject to availability.

Where reasonably possible, we will work with you to arrange another suitable appointment time.

 

Missed Appointments

 

If you do not attend your consultation and do not notify us beforehand, the appointment may be treated as a missed appointment.

Repeated missed appointments may affect future booking availability.

 

Late Arrival

 

If you are late for your scheduled consultation:

  • We will make reasonable efforts to continue the consultation if time permits.

  • The consultation may need to be shortened to avoid delaying other scheduled appointments.

  • If the appointment cannot proceed due to a significant delay, rescheduling will be considered at our discretion.

 

Refunds

 

Where permitted by applicable law, refund requests will be considered individually.

Refunds are generally not available once:

  • A consultation has already taken place.

  • The consultation has begun.

  • Guidance or consultation services have already been provided.

Refund requests submitted before the consultation will be reviewed based on the circumstances of the booking.

Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.

 

Cancellation by Psychic Muhammad Musa

 

On rare occasions, we may need to cancel or reschedule a consultation due to circumstances beyond our reasonable control, including:

  • Illness

  • Technical difficulties

  • Emergencies

  • Internet interruptions

  • Power outages

  • Unforeseen scheduling conflicts

If this happens, we will make reasonable efforts to:

  • Arrange another appointment, or

  • Discuss an appropriate solution with you.

 

Technical Issues

 

If a consultation is interrupted by unexpected technical problems, such as internet or communication failures, we will make reasonable efforts to reconnect or arrange another suitable time to complete the consultation.

 

Payment Processing

 

Approved refunds, where applicable, may take several business days to appear depending on:

  • Your payment provider

  • Your financial institution

  • Banking processes

  • Payment platform processing times

Processing times may vary.

 

Chargebacks

 

If you believe there has been an error with your payment, please contact us first so we can review the matter and work towards a fair resolution.

 

Exceptional Circumstances

 

We understand that unexpected situations may arise.

Where appropriate, exceptional circumstances may be considered individually.

Any decision regarding refunds or rescheduling will be made fairly and reasonably based on the information available.

 

Consumer Rights

 

Nothing in this Refund & Cancellation Policy limits or excludes any rights that you may have under applicable consumer protection laws.

Where local law provides additional rights, those rights will continue to apply.

 

Policy Updates

 

We may update this Refund & Cancellation Policy from time to time.

Any updates will be published on this page with a revised effective date.

Your continued use of our services after changes are published constitutes acceptance of the updated policy.

 

Contact Us

 

If you have questions about this Refund & Cancellation Policy, please contact us.

Psychic Muhammad Musa

Website: https://www.psychichealerdurban.com

WhatsApp: +27 73 664 1020

Email: psychicmuhammadmusa@gmail.com

Business Hours: By Appointment

 

Related Policies

 

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Last Updated

 

July 21, 2026

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