

Privacy Policy - Psychic Healer Durban
Last Updated: July 21, 2026
Welcome to the website of Psychic Muhammad Musa.
This Return Policy explains how returns are handled for services and any products that may be offered through our website.
By using our website or purchasing services or products, you agree to this Return Policy.
Consultation Services
Psychic Muhammad Musa primarily provides consultation services.
Because consultations are personalised and delivered directly to each client, consultation services cannot be returned once they have been provided.
This includes, but is not limited to:
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General Psychic Readings
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Love & Relationship Guidance
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Spiritual Guidance
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Traditional Healing Consultations
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Dream Interpretation
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Tarot Reading
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Astrology Services
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Career & Success Guidance
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Family Guidance
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Spiritual Cleansing Consultations
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Protection Consultations
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Life Guidance
Once a consultation has been completed, it is considered delivered and cannot be returned.
Introduction: We value your privacy and are committed to protecting the personal information you share with us when using our spiritual consultation services. This policy explains what information we collect, how we use it, and the steps we take to keep it safe. We only collect information that is necessary to provide consultations, respond to inquiries, manage appointments, and support a smooth client experience. All information is handled with care and confidentiality so you can feel secure when contacting us for guidance.
1. Information We Collect:
Personal Information: We may collect your name, email address, phone number, WhatsApp contact details, and general location information so we can respond to you and arrange services.
Consultation Information: We may collect service inquiries, appointment details, and spiritual concerns that you choose to share during consultations.
Technical Information: We may collect your IP address, browser type, device information, and cookies to help improve website performance and user experience.
Payment Information: If applicable, we may collect transaction details related to payments made for services.
2. How We Use Your Information:
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Provide spiritual services and consultations
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Schedule and confirm appointments
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Respond to questions and service inquiries
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Improve our services and client experience
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Send appointment reminders and follow-up messages
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Process payments where required
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Maintain accurate business and client records
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Comply with legal and regulatory obligations
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Support communication through WhatsApp and other contact methods
3. Information Sharing and Disclosure: We do not sell your personal information to third parties. We also do not share your information except where it is necessary to provide services, operate our business, or comply with legal requirements. Any service providers we work with are expected to handle information responsibly and maintain confidentiality. We take client privacy seriously and limit access to personal information to those who need it for legitimate business purposes. If disclosure is required by law, we may share only the information needed to meet that obligation. Your trust is important to us, and we work to protect it at every stage.
4. Data Security: We use reasonable security measures to help protect your information from unauthorized access, misuse, loss, or disclosure. Where appropriate, information may be stored using secure systems and protected by access controls. We also follow confidentiality practices designed to keep consultation information private. While no method of transmission or storage is completely risk-free, we take care to reduce risk as much as possible. Our aim is to handle your information safely and respectfully at all times.
5. Your Rights:
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Access your personal data
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Request corrections to inaccurate information
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Request deletion of certain personal data
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Opt out of non-essential communications
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Withdraw consent where applicable
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Lodge complaints with the relevant authorities
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Request information about how your data is used
6. Cookies and Tracking: Our website may use cookies and similar technologies to improve functionality, remember preferences, and help us understand how visitors use the site. Cookies can also support analytics so we can improve content and performance. You may be able to adjust your browser settings to block or delete cookies if you prefer. Disabling cookies may affect some features of the website. We use this information to make the site more useful and efficient for visitors.
7. Third-Party Links: Our website may contain links to external websites that are not operated by us. If you visit those sites, their own privacy practices and policies will apply. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the policies of any external site before providing personal information.
8. Children's Privacy: Our services are intended for adults aged 18 and over. We do not intentionally collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
9. Changes to Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically so you remain informed. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Information: If you have questions about this privacy policy or how your information is handled, you may contact us by email, phone, or WhatsApp for privacy-related inquiries.
11. Data Retention: We keep personal information only for as long as needed to provide services, maintain records, meet legal obligations, or resolve disputes. Once information is no longer required, we take steps to delete or securely remove it where appropriate. Retention periods may vary depending on the type of information and the purpose for which it was collected. We aim to retain data only for a reasonable and necessary period of time.
12. International Users: If you access our services from outside South Africa, please note that your information may be processed in South Africa. By using our services, you consent to that processing and any necessary transfer of information for service delivery. We will continue to apply reasonable protection measures regardless of where you are located.